Dr. Oh is joined by Jackie Marschall and Lisa Cowden Customer Experience Manager at Hoxworth Blood Center.

David Oh, MD, Chief Medical Officer at Hoxworth Blood Center, University of Cincinnati is joined by Jackie Marschall a public relations specialist with Hoxworth Blood Center and Lisa Cowden the Customer Experience Manager at Hoxworth Blood Center. Lisa, Jackie and Dr. Oh, discuss the evolving customer experiences at the Hoxworth Blood Center.